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Creating a culture of high performance: 10 tips for healthcare leaders – Winter 2015

By Quint Studer, Founder, Studer Group

Mr. Studer will be one of the keynote speakers at this year’s ASPR Annual Conference, held in Orlando, Fl. For more information on Quint, please check out the 2015 ASPR Annual Conference information at www.aspr.org/conference2015.

Creating a culture of high performance requires solid leadership. While our industry has always dealt with change, the environment we’re navigating now requires change at a new level. Leaders require a new set of skills and an increased level of urgency.

The truth is, the great majority of leaders work very hard and are dedicated to their jobs. They also have a strong desire to improve their skill sets to navigate these changing times. Organizations that dedicate valuable time to leader development find their leaders are better equipped and prepared to manage change while keeping staff engaged. When the skill set of leaders improves, so do organizational outcomes.

There are many leadership lessons I have learned along the way - some easy and some more difficult. Many of these lessons have been the driving force that moved me along the journey. With that in mind, there are 10 leadership tips I have gathered and would like to share with you:

  1. Don’t react to generalities. Ask clarifying questions prior to providing answers.
  2. Require individuals to carry their own message, not someone else’s message.
  3. Don’t say, “I already thought of that. I’m ahead of you.”
  4. Ask people to clarify communication by asking them to communicate back what they heard.
  5. Don’t have contempt prior to investigation (Herbert Spencer).
  6. Your job is to take things off your leader’s to-do list, not to put things on it.
  7. Bring 3 times the number of good things as to the number of problems.
  8. Create a relationship with your boss where they see you as a “consider it done” person.
  9. Let individuals know that communication was received.
  10. Let your leaders know if you’re going to miss a timeline. Get to them before they have to ask.

As we look to create high-performance cultures, remember the importance of leader development. These tips can be implemented immediately to start the process of positive change. It’s incredible what leaders can accomplish when given the skills necessary for success in any leadership role.

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