What’s Culture Got to Do With It? Healthcare Recruiting for Retention, Cultural Fit, and Leadership Propensity
Time: 10:00 a.m. PT / Noon CT / 1:00 pm ET
Presenter: Kathy Jordan, Jordan Search Consultants
Cost: Members/Free, Non-members/$99
As the population health paradigm transforms healthcare delivery across the country, healthcare providers and physician leaders are in unprecedented demand. Although organizations and physicians may believe they have found the right match in today’s competitive environment, keeping physicians long term proves more challenging. An Association of Staff Physician Recruiters’ report disclosed that 45% of searches are to replace a departing provider. According to a recent article exploring physician recruitment trends in the New England Journal of Medicine’s Career Center, voluntary turnover for physicians is the highest during the first three years of employment. When factoring recruitment costs, startup costs, and lost revenue of a physician vacancy, the estimated turnover costs can be in access of $1 million per physician lost. While healthcare organizations may be able to recruit for and fill positions, they must prioritize physician retention for their continued financial health.
In addition to the increasing numbers of positions and decreasing numbers of qualified candidates, there is another reason for this market segment volatility—cultural fit. According to a landmark survey conducted by Physician Wellness Services, 77% of physicians surveyed agreed that organizational culture influences job satisfaction. Cultural fit was identified as the top controllable cause of voluntary physician departures.
Cultural fit is paramount to both landing and retaining the best candidates. So, why are healthcare organizations across the country losing healthcare providers at an exorbitant rate—and cost? The answer is two-fold; first, many healthcare organizations do not know how to accurately—and authentically—define their corporate mission and culture. Secondly, organizations do not know how to interview to assess candidates for long-term cultural fit and leadership proclivity.
Attendees will walk away knowing:
- How to conduct an internal assessment to identify and define their organization’s corporate culture
- How to find physicians, healthcare administrators, and advanced practitioners that will fit in with that corporate mission and culture
- Interviewing strategies and behavioral assessment techniques that reveal cultural fit
- The top 10 questions healthcare organizations should ask candidates during an interview to determine cultural fit and leadership interest and style
- How to identify and screen for specific leadership characteristics
- Benefits of recruiting for cultural fit and leadership propensity in today’s healthcare environment
Kathy Jordan is the founder and president of Jordan Search Consultants, a search firm providing innovative healthcare, executive, and higher education recruitment solutions to clients throughout the nation. With almost three decades of professional recruiting experience, Kathy has a thorough understanding of the changing dynamics in the healthcare and higher education industries and has gained a national reputation for her unique recruitment and retention initiatives. Her ability to quickly assess an organization’s corporate culture and the professional and personal goals of each candidate produces bottom-line benefits for clients. By partnering with hospitals, medical groups, academic institutions, and healthcare organizations to develop recruitment models designed to meet their goals, Kathy has effectively helped clients reduce time-to-hire, increase retention rates, and reduce recruitment costs.
Kathy received her Bachelor’s degree in Business and Marketing from Lindenwood University in St. Louis, MO. She has completed multiple hours towards a graduate degree in professional counseling and is an active member of the Medical Group Management Association, American College of Medical Practice Executives, the National Association of Physician Recruiters, and the Women’s Business Enterprise National Council. As a member of the National Association of Physician Recruiters, Kathy has served on the Ethics Committee, further demonstrating her passion for maintaining the integrity of the staffing industry. When she is not absorbed in solving client recruitment challenges, as a life-long St. Louis resident, Kathy loves enjoying the amenities of the city. She also enjoys traveling, gardening, spending time with family and friends, volunteering, and mentoring young women in personal and business growth and development.
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