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OAR Live Webinar: Medical Staff Services - Storm, Form & Norm
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When: 2:00 - 3:00 PM ET
Wednesday, May 9, 2018
Where: Online and conference call
United States

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Medical Staff Services - Storm, Form & Norm

Note: Date and Time has changed!

Date: Wednesday, May 9

Time: 11:00 am PT / 1:00 pm CT / 2:00 pm ET

Presenter: Monifa D. Drayton, MPA, Assistant Vice President, Carolinas HealthCare System

Cost: Members/Free
1 hours CE credit

Program Overview

In 2014, Carolinas Health Care System’s Medical Staff Services Department began the aggressive journey to restructure and redesign the credentialing process for their organization. The goal was to improve efficiency, transparency, and customer service by establishing a centralized verification process. A two- year strategic plan was developed and the Centralized Verification Office was fully implemented in January 2016 with a cost-savings of approximately $6 million dollars in the first year. Subsequently, there have been significant improvements in the area of timeliness of credentialing, ensuring that providers are enrolled with payors prior to receiving privileges, and customer service.

This webinar will provide details on how to establish credentialing process best practices as well as the opportunity to ask questions related to current credentialing process challenges.


Monifa D. Drayton

Advancing through a series of promotional opportunities since August 2000, Monifa Drayton has proudly served Carolinas HealthCare System in a variety of roles in which the core functions being business development, community health and ensuring excellent customer service. Since March 2014 Monifa has served in the Quality Division as the Assistant Vice President overseeing credentialing and bylaws functions with a customer base of more than 8,000 providers. In this role, she has led the team in the redesign and restructure of the hospital credentialing and onboarding process which has resulted in record efficiencies, improved customer service, improved employee engagement and overall team development. Prior, she served as the Administrator for Carolinas HealthCare System-Huntersville, Lake Normans first free-standing emergency room and medical complex which led to national recognition for achieving scores within the 100th percentile in 2013 and 2014. Other roles include overseeing community health and business development initiatives for Carolinas HealthCare System-University and Behavioral Health. Having a passion for developing leaders, she also serves as a consultant for L.E.A.D. Square, a leadership development firm focusing on diversity, women, and young leaders.

Having been cited as a “leader among leaders,” Ms. Drayton has received numerous leadership awards which include the inaugural 2016 Emerging Community Leader Award, 2014 Charlotte Chamber of Commerce Distinguished Alumna Award, 2013 Carolinas HealthCare System Fire Starter Award, several Tier 1 recognitions in which in the first year she moved her team from Tier 3 to Tier 1, and the Carolinas HealthCare System Record Breaker for community service. However, community involvement is paramount as she serves on the United Way Steering committee for African American philanthropy, Charlotte Chamber of Commerce Power of Women affinity group, and as a mentor to several women through the CHS Women’s Executive Leadership group. Her most life-changing experience is teaching at the Discovery School in Bujumbuura, Burundi where she learned the true meaning of happiness.

Monifa earned her Masters of Public Administration from the University of North Carolina at Charlotte and a bachelor’s degree in psychology from South Carolina State University.

Having been giving the name “Monifa” which means “luck” by her parents, she consistently considers herself truly blessed. She was raised in Buffalo, NY by both of her parents Gerald and Kandice Drayton, grandmother, three sisters, one brother, along with a host of mentors and strong women who collectively took a role in her achievements and success. In her free time, she enjoys community service, golf, running, live music and the theater.


Computer Requirements:

  • Internet Connection (Minimum: 56k modem, Recommended: wired ethernet connection or better)
  • Adobe Flash Player(many people will already have this installed. If you don't please download it at

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